Privacy policy

Kalaagruh (“Kalaagruh”, “we”, “our”, “us”) operates the website https://Kalaagruh.com/ (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase through our Website.

By accessing or using this Website, you consent to the collection and use of information in accordance with this Policy.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you place an order, create an account, or contact us:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order details

⚠️ Payment information is not stored by Kalaagruh. All payments are processed securely via RBI-compliant third-party payment gateways.

1.2 Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and interaction data

  • Cookies and similar tracking technologies

2. Use of Information

Your information is used to:

  • Process orders and deliver artworks

  • Communicate order status and customer support

  • Improve website performance and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory obligations

3. Cookies Policy

We use cookies to:

  • Enable core website functionality

  • Analyze traffic and performance

  • Enhance browsing experience

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

4. Disclosure of Information

We do not sell or rent personal data. Information may be shared only with:

  • Logistics and courier partners

  • Payment gateway providers

  • Technology and analytics service providers

  • Government or legal authorities when required by law

All partners are bound by confidentiality obligations.

5. Data Security

We adopt reasonable security practices as mandated under Indian law. While we strive to protect your data, no electronic transmission is completely secure, and we cannot guarantee absolute security.

6. User Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw marketing consent

Requests can be sent to [kalaagruh@gmail.com].

7. Policy Updates

Kalaagruh reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.

8. Contact Details

Email: care@kalaagruh.com