Refund & Return Policy – Kalaagruh
Kalaagruh deals in original, handmade, and limited-edition artworks. Due to the unique and fragile nature of art, we follow a strict but transparent return and refund policy.
1. No Return / No Refund – General Rule
All sales are final.
We do not accept returns or refunds for:
● Change of mind
● Personal preference (color, size, texture)
● Minor variations inherent to handmade art
● Custom, commissioned, or made-to-order artworks
2. Eligible Cases for Return
Returns are accepted only if:
● The artwork is damaged during transit, or
● An incorrect artwork is delivered
3. Reporting Timeline
You must notify us within 48 hours of delivery at:
[care@kalaagruh.com ]
Include:
● Order number
● Clear photos and/or unboxing video
● Images of damaged artwork and packaging
Claims raised after 48 hours will not be accepted.
4. Refund Process
● Refunds are processed only after verification
● Approved refunds will be issued within 7–10 business days
● Refunds will be credited to the original payment method
● Shipping charges are non-refundable unless the error is ours
5. Return Shipping
If approved:
● Return instructions will be shared via email
● Artwork must be unused and in original packaging
● Kalaagruh reserves the right to reject improperly returned items
6. Order Cancellation
Orders may be cancelled within 24 hours of placement, provided the artwork has not been shipped.
